11 Types of Challenging Staff Members and How to handle them

Over the past few months I have written about challenging bosses and colleagues. To complete this picture, I am now writing about the other part to this puzzle – challenging staff members. There is no prescriptive way to bring out the best in people. The foundation for inspiring employees is trust, a safe environment and good intent. Only with such a sound foundation will a leader be able to use practical tactics to address these challenging staff members.   Who are these challenging Staff members? High Maintenance In most cases, these employees are very good at what they do. They need validation, acknowledgement or a sounding board.  This can mean many hours of conversation which can be tiring for managers, who have many other issues on their plate. Setting up regular time slots for meetings is a good way to limit the time spent with these individuals. Bring in the routine to nudge them into the allotted time slot if they ambush you at other times. Ask them if it is a critical issue. If not, push them back to the agreed meeting time.  Make sure that you are present and mindful in the time allotted for them. They are smart enough to know when you are not engaged.  This will certainly turn them off you and you will lose them. Disorganised These individuals cannot prioritise or manage their work.  They are notorious for missing deadlines and delaying projects.  Many of these individuals attend time management courses as a remedy.  Unless there is some follow through in their jobs, these courses will make barely any difference in these individuals...

How to bring out the best in your Employees?

Time and time again we see leaders on conference platforms and town hall sessions urging their employees to strive for excellence and to outperform their goals.  Some of these speeches are inspiring. Others fall way short of the mark.   The better ones set out a clear vision and inspires employees to strive towards these goals.  Depending on the leader, the culture and employee motivation the organisation sees differing levels of success. There are so many articles on leadership and culture on the web and platforms such as LinkedIn.  I don’t wish to bore you with just another sermon on sound leadership and the right culture. I would like to give you an insight into employees perspective of what makes them strive for success.  I hope this is a catalyst to get you thinking differently and ultimately acting differently.   What do employees need? Feel the connection and care Some leaders talk only about the the company’s or their own achievements and what their expectations are for the coming year.   “We have achieved the stretch sales targets for the last three years.  I have come to expect this, year on year double digit growth.  Make sure you don’t let me down” “We have to keep our operating expenses stable for this year.  Looking at the last few years I am sure this is not going to be a problem for us” While the leader is feeling the top of the world, the employees are thinking: “We have been killing ourselves to achieve these results.  You want to make us work harder!” “What else will they find to automate or...